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Dear New Customer, Please note that Linen Way is a Wholesale Company and we do not sell directly to the general public. Retailers must "Sign up" on the website for full access...


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Terms and Conditions of Sale

Opening Order

Linen Way accepts opening order of $450.00. All orders are subject to the approval of Linen Way and the Sales Representative in the specified Territory.


The minimum reorder is $150.

Payment Terms

The first 3 orders are pre-paid by Visa, Master Card or COD (extra charges apply).

Customers can apply for terms with credit references, bank information and three trade references. Company information must be provided including mailing address, contact person, email address, telephone and fax numbers must be included on the reference sheet. All applications must be supported with a valid Credit Card. All invoices for Net 30 accounts are payable in full within 30 days from invoice date. Linen Way charges an interest of 1.5% per month for late payments. All orders and back orders will not be shipped to a customer until all past due invoices are paid in full. Past due accounts will automatically loose their net status for future orders. There will be a $20 surcharge on all returned NSF cheques.

Receipt of Order

Any discrepancies in your order must be reported to Linen Way within 14 days of receipt of your order.

Back Orders

Our goal is to have a fully-stocked warehouse, but due to the nature of importing, we cannot guarantee that every item will be in stock at all times. Items not in stock will be automatically back ordered and shipped as they become available. We appreciate your patience and strive to ship your order complete.

Product Quality

Linen Way sells only high quality products. Our products come from select European mills that have been producing for generations and who take great pride in their work. Very rarely, a product arrives that does not meet our high standards. If you should receive such a product, contact us immediately for replacement.


The occasional slub, streaks and gentle shadings in linen should not be regarded as defects. If however, an item contains a defect, a photo of the item must be sent to Linen Way for approval before an exchange or credit is issued. Linen Way will refund shipping costs on approved defective items.


Prices are in Canadian and USA Dollars excluding applicable taxes and shipping. We do not charge any handling. Prices are subject to change without notice. All goods remain the property of Linen Way until paid in full.

Freight Terms

Prices are FOB Concord, ON. All orders are shipped Canpar or Canada Post unless otherwise arranged with customer. 


Your use of this website constitutes your agreement and acceptance of the following terms and conditions. The terms and conditions of this website are subject to change at any time, without prior notice. Any such changes will be posted on this page. These terms and conditions and any modifications thereto, are referred to as the "Terms and Conditions."



We’re committed to protecting the privacy of our customers. This notice describes our “Privacy Policy.” By using the Linen Way website, you agree to accept the terms set forth in this Privacy Policy.*Note: Membership to this portal is private. Once your account information has been submitted, the portal administrator will be notified and your application will be subjected to a screening procedure. If your application is authorized, you will receive email notification of your access to the portal environment.

What information do we collect?



Linen Way respects your privacy and security. We value our customers and the trust you have in using our website. We maintain administrative, technical and physical safeguards to protect against unauthorized disclosure, use, alteration and destruction of the personal information in our possession. Any information you submit or transmit on www.linenway.com is processed by an industry-standard data encryption system called Secure Socket Layer (SSL).We also strongly urge you to take every precaution to protect your personal data when you are on the Internet, by changing your passwords often (using a combination of numbers and letters) and by using a secure browser. If you have any questions or concerns regarding our privacy and security policies and practices, please contact us. Linen Way processes all privacy inquiries and disputes via email at: info@linenway.com. Please allow 24-48 hours to receive a reply.



From time to time, Linen Way may use your personal information (such as first and last name and email address) to send you email, text messages and other communications about products, services, promotions or events that may be of interest to you. If you no longer wish to receive promotional mailings from Linen Way, you may opt-out by sending an email to info@linenway.com or by contacting cusomer service at 905-653-3006.



All trademarks, logos, design marks and service marks (collectively, the "Trademarks") used or displayed on this website are the registered or unregistered Trademarks and exclusive property of Linen Way or a third party. You may not construe that anything on this website grants, by implication, estoppels, or otherwise, any license or right to use any such Trademark without the written permission of Linen Way or a third party that may own that Trademark. All website content is protected by copyright and may not be reproduced, transferred, distributed, modified, copied, displayed, published, sold, licensed or used for the creation of any other material for any commercial or other purpose without the express prior written consent of Linen Way.

The Content may contain errors, omissions, or typographical errors or may be out of date. Linen Way may change, delete, or update any Content at any time and without prior notice, including prices and product availability. The Content is provided for informational purposes only and is not binding on Linen Way in any way except to the extent it is specifically indicated to be so. Linen Way, neither represents or warrants that your use of materials displayed on this website will not infringe on rights of third parties.

Linen Way disclaims, and you hereby waive, any and all warranties and liabilities of Linen Way, whether express or implied, arising by operation of law or otherwise, with respect to this website or any content on this website. Linen Way does not warrant the accuracy, integrity or completeness of the content provided in this website, including any advice or other similar information obtained by you from us or through this website.



This Website is the sole intellectual property of Linen Way. This includes all web design; text; graphics; source code and software. As such, it may not be used by any party without our express written consent, and the unauthorized use of any material or content violates copyright and intellectual property laws. No part of this site may be reproduced, downloaded, linked to or otherwise used without the express written permission of Linen Way. All copyright, design right and other intellectual property rights in our designs and products (and in the images, text and design of this Website) are and will remain the property of Linen Way. Any infringement of these rights will be pursued vigorously.



These Terms of Use constitute an agreement which is effective until terminated by Linen Way at any time, without notice. Linen Way may terminate your right to use this site immediately without notice to you if, in Linen Way’s sole discretion. In the event of termination, you are no longer authorized to access Linen Way website.



We reserve the right, in our sole discretion, to change these Terms of Use at any time by posting revised terms on the site. It is your responsibility to check periodically for any changes we may make to these Terms of Use. Your continued use of this site following the posting of changes to these Terms of Use or other policies means you accept the changes.